Cancellation / Refund Policy

We understand that plans can change. To keep things fair for all players, please note our cancellation terms:

Cancellations made at least 24 hours before your booking time will receive a full refund via the Playtomic app.

Cancellations made within 24 hours of your booking are non-refundable.

If you do not show up for your booking, no refund will be issued.

If the courts are unplayable due to bad weather, Playtomic will automatically cancel your booking and issue a refund or credit.

For private events or group bookings, separate cancellation terms may apply. Please contact us directly at admin@outbackpadel.com.au